Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by the receipt or proof of purchase.
How Our Return Process Works
1. Contact Us
Contact us through our Contact Us page to initiate a return. Please do not send items back without requesting a return first, as unauthorized returns will not be accepted.
2. Submit Photos or Video
Our support team may ask you to provide photos of the item and, in some cases, a video. This documentation may be required by our manufacturers as part of the investigation process.
3. Review & Approval
Our team will carefully review your request and investigate the issue. We will notify you whether your return has been approved or denied.
4. Ship Your Return
If your return is approved, we'll provide the return address along with instructions on how to send your package back.
Return Shipping Costs
If your item arrives damaged, defective, or incorrect, we'll cover the return shipping cost.
For returns due to change of mind, incorrect size selection, or no longer wanting the product, the customer is responsible for return shipping costs.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Gift cards
- Orders with a total purchase value exceeding $100 USD
Exchanges
The quickest way to exchange an item is to return the original product. Once your return has been approved, simply place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Incorrect Shipping Information
We cannot issue refunds if your order fails to arrive due to incorrect shipping information provided by the customer (such as an incorrect address).
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact our support team.